Privacy policy

Privacy Policy

Last updated: May 20, 2026

This website and storefront (“Store”) is operated by Maddy Makers. The Store is powered by Shopify, which enables order processing, payments, shipping coordination, and related services.

This Privacy Policy explains how personal information is collected, used, and disclosed when you visit the Store, make a purchase, or interact with any part of the Store. If there is any conflict between this Privacy Policy and the Terms of Service, this Privacy Policy governs with respect to the collection and handling of personal information.

By accessing or using the Store, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to an individual. Personal information does not include anonymized or de-identified data.

Depending on how you interact with the Store and applicable laws where you reside, we may collect or process the following categories of personal information:

Contact Information

  1. Name
  2. Shipping and billing addresses
  3. Email address
  4. Phone number

Financial Information

  1. Payment card details
  2. Transaction information
  3. Payment confirmation data

Account Information

  1. Username and password
  2. Account settings and preferences

Transaction Information

  1. Items viewed, added to cart, purchased, returned, exchanged, or canceled
  2. Order history
  3. Shopping behavior patterns

Communications

  1. Information submitted through our Contact Us page
  2. Customer support inquiries and responses

Device Information

  1. IP address
  2. Browser type and version
  3. Device identifiers
  4. Network connection details

Usage Information

  1. Pages visited
  2. Time spent on the Store
  3. Click behavior
  4. Browsing interactions with the Store

Cookies & Tracking Technologies

The Store uses cookies and similar tracking technologies to:

  1. improve user experience,
  2. remember preferences,
  3. analyze website traffic,
  4. personalize content and advertisements,
  5. measure marketing performance.

You may disable cookies through your browser settings; however, some parts of the Store may not function properly.

Sources of Personal Information

We may collect personal information from:

  1. Directly from you when you use the Store, place an order, or contact us
  2. Automatically through cookies and analytics technologies
  3. Service providers such as payment processors and shipping partners
  4. Business and marketing partners that support Store operations

How We Use Personal Information

Depending on your interactions with the Store, we may use personal information for the following purposes:

1. Operating & Improving the Store

  1. Processing and fulfilling orders
  2. Managing payments
  3. Coordinating shipments
  4. Managing customer accounts
  5. Handling returns and exchanges
  6. Improving Store functionality
  7. Recommending products

2. Print-on-Demand & Fulfillment Operations

Products may be manufactured, packed, and shipped through third-party print-on-demand and fulfillment partners, including global suppliers and logistics providers.

To fulfill your order, certain information such as:

  1. your name,
  2. shipping address,
  3. phone number, and
  4. order details

may be shared with these partners strictly for order fulfillment purposes.

3. Marketing & Advertising

  1. Sending promotional emails or SMS updates
  2. Displaying personalized advertisements
  3. Offering promotions and recommendations

You may opt out of marketing communications at any time.

4. Security & Fraud Prevention

  1. Authenticating user access
  2. Preventing fraudulent or illegal activity
  3. Protecting Store operations and customers

5. Customer Support

  1. Responding to inquiries
  2. Providing order updates
  3. Assisting with returns, exchanges, or issues

6. Legal Compliance

  1. Complying with laws and regulations
  2. Responding to lawful requests
  3. Enforcing Store policies and agreements

How We Disclose Personal Information

We may disclose personal information under the following circumstances:

With Service Providers

Including:

  1. Shopify
  2. payment processors
  3. shipping carriers
  4. fulfillment providers
  5. analytics tools
  6. customer support platforms
  7. cloud storage providers

With Marketing & Advertising Partners

To support:

  1. advertising campaigns,
  2. analytics,
  3. audience targeting,
  4. promotional services.

With Your Consent

When you choose to share information with third parties.

For Legal Reasons

To:

  1. comply with applicable laws,
  2. respond to court orders,
  3. protect the rights, property, or safety of the Store, customers, or others.

During Business Transactions

In connection with:

  1. mergers,
  2. acquisitions,
  3. reorganizations,
  4. asset sales,
  5. insolvency proceedings.

Relationship With Shopify

The Store is hosted by Shopify. Shopify may collect, process, and store personal information in accordance with its own privacy practices to provide:

  1. payment processing,
  2. fraud prevention,
  3. analytics,
  4. platform functionality,
  5. Store performance improvements.

For more information, please review Shopify’s privacy documentation.

Third-Party Websites

The Store may contain links to websites or services not operated by us. We are not responsible for the privacy or security practices of third-party websites. We encourage you to review their privacy policies before submitting personal information.

Children’s Privacy

The Store is not intended for individuals under the age of majority in their location. We do not knowingly collect personal information from minors.

If you believe a child has provided personal information, please contact us so we can remove the information where required.

Security & Data Retention

No method of electronic storage or transmission is completely secure. While we implement reasonable safeguards, we cannot guarantee absolute security.

Personal information is retained only as long as necessary to:

  1. maintain accounts,
  2. fulfill orders,
  3. provide customer support,
  4. comply with legal obligations,
  5. resolve disputes,
  6. enforce agreements.

Typically, customer information may be retained for up to 5 years unless a longer retention period is legally required.

International Data Transfers

Because we work with international suppliers and third-party service providers, personal information may be transferred to and processed in countries outside your own.

By using the Store, you consent to such transfers where permitted by applicable law.

Appropriate safeguards may be implemented where required.

Your Rights & Choices

Depending on your location and applicable laws, you may have rights that include:

  1. accessing your personal information,
  2. requesting correction of inaccurate information,
  3. requesting deletion of your data,
  4. requesting a copy of your information,
  5. opting out of targeted advertising,
  6. managing communication preferences.

To exercise these rights, please contact us through our Contact Us page or email us directly.

Identity verification may be required before processing certain requests.

Marketing Communications

You may unsubscribe from promotional emails or SMS messages at any time by:

  1. clicking the unsubscribe link,
  2. replying STOP to SMS messages,
  3. contacting our support team.

Please note that you may still receive transactional or order-related communications.

SMS / MMS Marketing Privacy

If you opt into SMS or MMS communications from Maddy Makers, we may use your phone number to:

  1. send order updates,
  2. promotional messages,
  3. marketing offers,
  4. customer support communications.

Your mobile information will never be sold, rented, traded, or shared for profit with third parties.

Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP.

India Compliance

By using this Store, you consent to the collection and processing of information in accordance with applicable Indian laws and regulations.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  1. operational changes,
  2. legal requirements,
  3. service updates,
  4. security improvements.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact us:

Maddy Makers
Email: carryo.bagsofficial@gmail.com