Contact information
Contact & Customer Support
At Maddy Makers, we’re committed to providing friendly, reliable, and timely customer support.
If you have questions about:
- your order,
- shipping updates,
- returns or replacements,
- product details,
- sizing,
- or anything else,
our support team is always happy to assist you.
How to Contact Us
The best way to reach us is through our Contact Us page.
Please submit your inquiry using the contact form so your message can be directed to the appropriate support team member as quickly as possible.
You may also contact us directly via email:
📧carryo.bagsofficial@gmail.com
Response Time
Our customer support team typically responds within:
🕒 1–2 business days
During holidays, sales, or high-volume periods, response times may be slightly longer — but we always do our best to reply as quickly as possible.
Order Support
To help us assist you faster, please include:
- your order number,
- the email address used at checkout,
- photos/videos (if reporting an issue),
- and a brief description of your concern.
Support Hours
Customer support is available:
📅 Monday – Saturday
🕒 9:00 AM – 6:00 PM IST
Responses outside support hours may take additional time.
Important Notes
Please note:
- We may not be able to modify or cancel orders once production has started.
- Shipping delays caused by couriers or customs may occasionally occur.
- For damaged or defective items, please contact us within 48 hours of delivery.
Thank you for choosing Maddy Makers.
We truly appreciate your support and look forward to assisting you!